Support Services Benefits
Support Services : Benefits
- Initial appointment to assess your needs for all new installations
- First in line support given to all annual S&S customers
- Remote technical support between normal business hours from 8:00am to 5:00pm CST, Monday through Friday, excluding holidays and weekends
- Quick repair or replacement of (at our option and expense) any failure of Strantin software to conform to or perform according to the manufacturer’s requirements
- Replacement software if Strantin is not able to repair your application after an acceptable number of attempts
- After receiving notification, Strantin will respond and have a technician working on the software within twenty-four (24) hours during regular business hours.
- One annual major release software upgrade
- Remote software upgrade support (within 30 days of release option)
- Web based software upgrade training (within 30 days of release option)
- Periodic minor release upgrades
- User Group Experience annual membership option
- Periodic Remote Strantin System Assessment option
- Strantin will leave no stone unturned to help you in a crisis.
