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Support Services: Benefits

  1. Initial appointment to assess your needs for all new installations
  2. First in line support given to all annual S&S customers
  3. Remote technical support between normal business hours from 8:00am to 5:00pm CST, Monday through Friday, excluding holidays and weekends
  4. Quick repair or replacement of (at our option and expense) any failure of Strantin software to conform to or perform according to the manufacturer’s requirements
  5. Replacement software if Strantin is not able to repair your application after an acceptable number of attempts
  6. After receiving notification, Strantin will respond and have a technician working on the software within twenty-four (24) hours during regular business hours.
  7. One annual major release software upgrade
  8. Remote software upgrade support (within 30 days of release option)
  9. Web based software upgrade training (within 30 days of release option)
  10. Periodic minor release upgrades
  11. User Group Experience annual membership option
  12. Periodic Remote Strantin System Assessment option
  13. Strantin will leave no stone unturned to help you in a crisis.