Initial appointment to assess your needs for all new installations
First in line support given to all annual S&S customers
Remote technical support between normal business hours from 8:00am to 5:00pm CST, Monday through Friday, excluding holidays and weekends
Quick repair or replacement of (at our option and expense) any failure of Strantin software to conform to or perform according to the manufacturer’s requirements
Replacement software if Strantin is not able to repair your application after an acceptable number of attempts
After receiving notification, Strantin will respond and have a technician working on the software within twenty-four (24) hours during regular business hours.
One annual major release software upgrade
Remote software upgrade support (within 30 days of release option)
Web based software upgrade training (within 30 days of release option)
Periodic minor release upgrades
User Group Experience annual membership option
Periodic Remote Strantin System Assessment option
Strantin will leave no stone unturned to help you in a crisis.