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Frequently Asked Questions

You have questions? We have Answers!

Following are some of our most frequently asked questions. If you cannot find an answer to your question here, please feel free to contact our Sales and Support team.

Please note that a specific question or response may apply to specific software versions or products.

  • Can I use Strantin’s mapping? What file format do I use to upload my own site's map?
  • What camera and network variables will System Status monitor and report?
  • How does Strantin license the cameras on my system?
  • Why is there no operating system required when ordering an approved Strantin server?
  • How much training is needed to operate the Strantin software management platform?
  • Can Strantin connect multiple sites through one interface?
  • Does Strantin offer system diagnostics as a core component of the software?
  • Does the Strantin Client application need to be manually installed on each client PC?
  • What camera brands are supported by Strantin?
  • I have a multi site business that require surveillance, but I need to be able to manage the surveillance from a central point.  Is this something Strantin software can help me do?
  • What are the primary advantages of IP video solutions over traditional Analog solutions?
  • What tools does Strantin provide for monitoring the health of the system?
  • What is the difference between DNA and Enterprise?
  • What analytics does Strantin offer?
  • Can I have my cameras record only when they sense motion?
  • Can Strantin utilize my active directory with existing passwords?
  • What type of file does my map need to be in order for Strantin to convert it and bring it on the system?
  • How is Strantin priced?
  • What do the Strantin Service and Support Agreement include?

Can I use Strantin’s mapping? What file format do I use to upload my own site's map?  

 

Strantin will provide complimentary maps for your building or campus in png or svg format. But if you would like to load your own maps, here are a few considerations:

  • Use a web image format like a png, svg or jpeg.
  • Adjust the size of the image to fit your viewing station.
    What camera and network variables will System Status monitor and report?

System Status will monitor the following:

  • Expected frames per second (FPS)
  • Actual FPS
  • Hard drive status
  • Storage retention days
  • Camera bandwidth
  • Server bandwidth
    How does Strantin license the cameras on my system?

Strantin software requires licenses to connect the necessary hardware. We licenses systems by the quantity of cameras instead of by each camera's MAC code. If a camera stops working and needs to be replaced, you can put a new camera in its place and without the need to reregister the camera.


Why is there no operating system required when ordering an approved Strantin server?

Strantin uses the Linux Operating System with our software platform. We embed the operating system directly in the Strantin platform, eliminating costly OS licensing fees and patches. Providing an operating system with our software creates a resilient server appliance.


How much training is needed to operate the Strantin software management platform?

Strantin was intuitively designed to greatly reduce the need for extensive training. Strantin's Easy Path walks you through the set up process to start using your surveillance system. The software is very intuitive and functional for all user levels.


Can Strantin connect multiple sites through one interface?

Yes, with Strantin’s Site Navigator all sites can be managed through one seamless interface.


Does Strantin offer system diagnostics as a core component of the software?

Yes, Strantin's network is designed with a central server to access a detailed system health status. The server provides administrative access to total system performance.


Does the Strantin Client application need to be manually installed on each client PC?

No. All a user needs is the IP address of the Strantin server, their user ID and password.  The user enters the IP address into the address bar of their browser, the browser will download and install a small Java app from the server, and then will prompt the user for their user ID and password.  Once the user has done this, a desktop icon is created on their desktop.  For future access, the user only has to double click on the desktop icon and enter their user ID and password.


What camera brands are supported by Strantin?

Currently Strantin supports cameras from the following manufacturers: ACTi, Arecont Vision, Axis, D-Link, JVC, Panasonic, Pelco, Sony, Toshiba, and Zavio.  Strantin is always working to support more cameras.  Please check with your Strantin sales representative for specific models.

I have a multi-site business that require surveillance, but I need to be able to manage the surveillance from a central point.  Is this something Strantin software can do?

Strantin's enterprise surveillance solution gives users the hardware to set up at each location and a server system to direct images and data to one location. Strantin’s Satellite Navigator design manages all your sites from a single client login.


What are the primary advantages of IP video solutions over traditional Analog solutions?

The major advantages are image quality, scalability, and flexible infrastructure.  IP solutions provide progressive scan images rather than interlaced images for more accurate monitoring and greatly reduced motion blur.  IP solutions offer high-resolution (megapixel and multi megapixel) images that analog cannot.  IP solutions are highly scalable (Strantin offers unlimited scalability).  And unlike analog cameras which record images from each camera, IP solutions gather images from all the cameras on the network infrastructure. The data is combined over a single cable to the server for efficient monitoring.


What tools does Strantin provide for monitoring the health of the system?

Strantin provides diagnostic capability through the Strantin client so an authorized user can get a snapshot of all cameras on the system using Strantin's camera check. Also, Strantin provides a system status page that provides up to the minute diagnostic data on each camera on the system.


What is the difference between DNA and Enterprise?

DNA is an all-inclusive pricing model that includes: server, hard drives, 1 year service & support, and 8, 12, or 24 camera licenses. DNA does not allow for multiple maps or Navigator capability without the use of the Strantin Navigator. The Strantin Enterprise software is completely scalable with unlimited mapping and navigating capabilities. You must supply your own server and storage. Camera licenses are sold on a per camera basis.


What analytics does Strantin offer?

Strantin utilizes on the edge technology. Strantin maximizes the capabilities and technologies for each make and model of camera. In simpler terms, Strantin software functions along with the hardware you select. You are choosing a surveillance system that combines Strantin with the hardware of your choice. Please contact Strantin for questions about specific functions.


Can I have my cameras record only when they sense motion?

Strantin does have the capability to use motion detection recording. First select a camera that has the capability to record motion, then Strantin can utilize that technology to set up motion detection recording.  However, Strantin does not record video strictly using motion.  To ensure that vital video does not go unrecorded and to maintain a healthy system status in the diagnostics, Strantin is designed to record at least at the minimum frame rate at all times.  Strantin has the ability to record at a higher frame rate at the moment that motion is detected for archival review.


Can Strantin utilize my active directory with existing passwords?

Yes.  Strantin has the ability to tie into your LDAP directories.


What type of file does my map need to be in order for Strantin to convert it and bring it on the system?

Strantin can use many different file types but PDF is preferable.  Strantin then will convert the file into a PNG vector graphic.  Vector based graphics can more easily be resized for clear viewing. The reason that Strantin uses the PNG file is that it can to load quickly, resize easily, and transfer across the web easily.


How is Strantin priced?

Strantin has a set price instead of modular pricing scale.  All functionality is inclusive and ALL software is Enterprise grade.  No base-licensing fee, no add-on.  Strantin is sold on a single license basis.


What do the Strantin Service and Support Agreement include?

Under the contractual Service and Support Agreement with the customer, Strantin will:

Provide telephone support to the customer contact as specified in this agreement between normal business hours from 8:00am to 5:00 pm CST, Monday through Friday, excluding holidays and weekends.

Provide remote software upgrades within 30 days of release.

Promptly repair or replace (at our option and expense) any failure of the software to conform to or perform according to the manufacturer’s specifications.

If we are unable to repair the software after a reasonable number of attempts, we provide you with replacement Software.

For major malfunctions, let us know as soon as possible and we will make every effort, depending on the situation to have a technician working on the software within twenty-four (24) hours during regular business hours.

Business hours are from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, excluding holidays and weekends to complete the repairs as soon as practicable.